Integrations
Bring Hostaway-Managed Listings Into STR Sync Suite's Automation Layer
Keep Hostaway for what it does well, and add STR Sync Suite's AI guest messaging, workflow automation, and revenue analytics on top — without moving your listings anywhere.
What connects
Calendar & availability
- Real-time two-way sync
- Automatic conflict alerts
- Blocked dates across every channel
Reservations & guests
- Booking details & traveler info
- Check-in / check-out times
- Cancellations & modifications
Messages & pricing
- Unified guest inbox
- AI-suggested and automated replies
- Nightly rate updates
What gets automated
Guest communication
Reservations synced from Hostaway get the same AI-suggested replies and escalation rules as every other channel, without changing how Hostaway itself operates.
Cleaning & turnovers
A confirmed Hostaway reservation automatically schedules cleaning and readies checklists before the next arrival.
Checkout & reviews
Checkout reminders and review requests go out on schedule, timed to Hostaway's own review window.
Setup process
Connect your Hostaway account
Authorize STR Sync Suite through Hostaway's API — read access to reservations, calendars, and guest messages.
Select properties to layer automation on
Choose which Hostaway-managed listings get AI messaging and workflow automation first.
Configure automation rules
Turn on AI messaging, cleaning triggers, and analytics at your own pace — Hostaway keeps handling the rest.
Go live
Your STR Sync Suite dashboard starts reflecting Hostaway activity within minutes.
Frequently asked questions
Do I need to stop using Hostaway?
No — this integration adds AI messaging, automation, and analytics on top of Hostaway. Your channel management stays exactly where it is.
Will guests know I'm using two platforms?
No. Messages still go out from your account in your voice — guests interact with one continuous experience.
Is there a delay between Hostaway and STR Sync Suite?
Sync typically completes within seconds of a change on either side, well within Hostaway's own API refresh limits.
Can I eventually move fully off Hostaway?
Some hosts do, once they're comfortable with STR Sync Suite's calendar and channel management — but there's no requirement to switch.