Airbnb Automated Messaging
Automated Airbnb Messaging That Replies in Seconds
Check-in instructions, WiFi passwords, house rules, parking directions — set them up once and every guest gets an instant, accurate answer, whether it's 2pm or 2am.
The problem
The same five questions, every single guest
- "What's the WiFi password?" at 11pm, every time
- Typing the same check-in instructions over and over
- Slow replies while you're at work, asleep, or traveling
- Your response rate slipping because you missed a message window
What automated messaging handles for you
Check-in instructions
Sent automatically ahead of arrival, with door codes and directions specific to each property.
House rules & FAQs
WiFi, parking, checkout time, quiet hours — answered instantly, worded the way you'd say it.
Smart escalation
Complaints or anything outside the FAQ come straight to you — automation never guesses on hard questions.
Response rate protection
Every message gets a reply within the window platforms use to score response rate, automatically.
How it works
Connect your channels
Link Airbnb, Vrbo, Booking.com, or direct bookings — each takes a few minutes to authorize.
Turn on automation at your pace
Enable AI messaging, cleaning triggers, and pricing sync one at a time, or all at once.
Watch performance improve
Fewer manual tasks, faster guest responses, and a live view of how each property is actually performing.
Built for every stage of a rental business
Individual hosts
Running 1–3 properties and tired of juggling apps built for something bigger than what you need.
Growing portfolios
Scaling past a handful of properties, where manual processes start breaking down.
Property management companies
Managing properties on behalf of owners, needing team access and owner-ready reporting.
STR Sync Suite connects with Airbnb, Vrbo, Booking.com, PriceLabs, Guesty, Hostaway, Hospitable, and Zapier.
View all integrationsFrequently asked questions
Can I review messages before they send?
Yes — an approval mode lets you review AI-drafted replies before they go out, if you'd rather stay in the loop at first.
What if a guest asks something outside the FAQ?
It escalates to you rather than guessing. You'll see the full conversation and can jump in immediately.
Does it work while I'm asleep?
Yes — that's the main benefit. Replies go out around the clock without you needing to be near your phone.
What plan includes automated messaging?
AI-automated messaging is included starting on the Professional plan at $39/property/month. See the full pricing page.